Yesterday's Hell Desk Experience

So, upon reflecting on yesterday's experiences having around 24 hours to think about it, and the benefit of having been on both sides of the hell desk experience, and having heard this many times before, I found the video. This is what RIM and T-Mobile (especially the third T-Mobile rep that I talked to) must have been thinking of me.....it's certaintly accurate of many of my customers :-) So I've seen some people hitting the page that this shows up on in the archives via Google Analytics, so I've decided to update this (12/8/2007) with a youtube embed of the video linked above: