On Microsoft hardware and GREAT customer service
For some reason, the mulitouch touchpad in my laptop doesn't seem to work very well in Fedora - particularly when I try to click and drag something, the mouse just jumps all over the screen. Not a big deal, I just have to use an external mouse in order for it to be usable. I seem to have lost the one that I was using, so at the SFO airport I picked up a Microsoft wireless optical mouse. I've had a number of Microsoft products before, and I've always been impressed with the quality of their hardware - so much so in fact that I've only had it break on me once. Unfortunately, this particular mouse that I picked up had a immediate mechanical defect - the scroll wheel didn't work right. If I apply pressure to the left of the mouse, it works - but that's really annoying and it's not a 100% solution.
So I called up Microsoft, and got the best customer service EVER. Without being placed on hold, they took down my information, informed me that they no longer made the product that I bought 2 days ago (WHAT?!?! How long has this thing been sitting on the shelf?), but would be happy to do one of two things - either refund my money if I sent the receipt in (I'd have a hard time doing that, I don't generally save those things!) or just send me a new mouse of the newer model that they DO now make, no questions asked. I obviously took the second option, and I'll have it soon enough!
Other companies should follow the lead of this great customer service!
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