On Microsoft hardware and GREAT customer service

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For some reason, the mulitouch touchpad in my laptop doesn't seem to work very well in Fedora - particularly when I try to click and drag something, the mouse just jumps all over the screen. Not a big deal, I just have to use an external mouse in order for it to be usable. I seem to have lost the one that I was using, so at the SFO airport I picked up a Microsoft wireless optical mouse. I've had a number of Microsoft products before, and I've always been impressed with the quality of their hardware - so much so in fact that I've only had it break on me once. Unfortunately, this particular mouse that I picked up had a immediate mechanical defect - the scroll wheel didn't work right. If I apply pressure to the left of the mouse, it works - but that's really annoying and it's not a 100% solution.

So I called up Microsoft, and got the best customer service EVER. Without being placed on hold, they took down my information, informed me that they no longer made the product that I bought 2 days ago (WHAT?!?! How long has this thing been sitting on the shelf?), but would be happy to do one of two things - either refund my money if I sent the receipt in (I'd have a hard time doing that, I don't generally save those things!) or just send me a new mouse of the newer model that they DO now make, no questions asked. I obviously took the second option, and I'll have it soon enough!

Other companies should follow the lead of this great customer service!

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3 Comments

I have similar experience with Logitech. Well..it was a little more work on my side, but still better than anything I've heard of before (and I also received a newer model since they didn't make the one I originally bought). However I agree that Microsoft HW is top-notch. Still have my explorer-2.0 mouse stored somewhere (well..it is so big that I'd rather call it a rat :-) ).

if i'm not mistaken microsoft customer service is not free.

btw i.m being stalked by somebody from microsoft. dunno for what. maybe it's because i slept with ballmer's wife and haven't paid her? kidding. it's funny how my logitech mouse suddenly has problem too. coinci-dunce? thank goodness, this is linux i'm using if it were windows, i might have to call microsoft customer service and being charged for nonexistent troublem or the one that caused by one of their employee. lolz

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